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Return Policy

Service Refund Policy

While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.

Gift Cards

Gift Cards may be purchased at the clinic or online. They may be used towards any product, treatment or skincare service. Gift Cards expire after 1 year from the date of purchase. All sales are final. Gift Cards cannot be redeemed for cash.

Product Return Policy

While our goal at Arabella Medical Aesthetics is to make sure our product recommendations will work for you, sometimes your skin might not react as expected. We work with our patients to choose the best products based on their skin care needs. If you have received a skin care consultation or treatment from Arabella Medical Aesthetics, we welcome your slightly used product as a return if you had an allergic reaction to the product. You must return your product within 7 days to receive a return credit. You may choose another product or get a full refund in the form of credit to be used at Arabella Medical Aesthetics. Cash back is not available. However, if you have not received a treatment or consultation from Arabella Medical Aesthetics prior to purchasing a product, we are sorry to say that we cannot accept any returns (used or unused).

Online Return Policy

All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin. If it doesn’t work for you, please consider giving the product to someone else who may benefit and/or come in for a skin evaluation or treatment if you haven’t had one, and we can make a product recommendation for you to purchase in the clinic.


Arabella Medical Aesthetics providers offer a welcoming and personalized experience for each patient with every treatment. Arabella Aesthetics in Knoxville TN complies with the highest safety standards and medical ethics, supported by the teams industry experience. Our goal of providing patients with a relaxing environment and effective treatment creates memorable visits and special, long-term relationships.
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